Frequently Asked Questions

General Questions

Geek points will return! We're still putting on the finishing touches of our new website. If you would like to redeem some of your points, just Contact Us and we'll handle that for you manually.

Digital Products

A link to download your files was sent at the time of order completion. You may also find the link by tapping your order number on your account page.

Please review our  Terms of Use for full details.

Palette and PE-Design can be funny about versions. The file versions change whenever they release a new version of the software so right now there are 8 different versions of PES files. Sometimes, people using version 1-6 of Palette or PE-Design will get an error. This can be corrected by opening the file in another program and re-saving it. Other software that doesn’t use PES as the native format will usually save files as PES version 1, which is why it helps sometimes to re-save. You can also email me and I will re-save your designs for you.

Printed Products

We're building a brand new experience for you! We're still able to sell our digital products since they require no processing or shipping. So this weekend, we've offered up a sneak peak. If you're signed up for our Newsletter, we'll let you know when our new site launches.

We hope you like the new look! Thoughts? Concerns? Love? Drop us a note on our Contact page.

Our printed products are produced by theirs party vendors. They receive the order automatically as soon as you’ve paid. Their processing times range from a few days to a few weeks. If you’d like an eta for your order, just Contact Us!

Woven Products

Wrap SizeWrap Price (USD)
2$150
3$160
4$170
5$180
6$190
7$200
8$210
9$220
10$230
11$240
12$250
13$260
14$270

Wrap SizeWrap Length
22.7 meters
33.2 meters
43.7 meters
54.2 meters
64.7 meters
75.2 meters
85.7 meters
96.2 meters
106.7 meters
117.2 meters
127.7 meters
138.2 meters
148.7 meters

Blankets are about 53 inches wide and 71.5 inches long, pre-wash.

Our simple scarves are approximately 22.5 inches wide and 69.5 inches long. Our infinity scarves are approximately 23 inches wide and 70 inches long before hemming. They are then sewn into a Möbius band.

Our single layer simple tote bags are approximately 14 inches wide and 16 inches tall.

The size that is right for you depends on the carry styles you will be using, your height/weight, experience, and personal preference. We recommend using your base size as a starting point to determine the wrap size you want.

Your base size is the size that you need to do a FWCC. Once you know your base size, to determine what size wrap you would need to do other carries, find the carry name on the left, then look to see what size is listed for that carry under the column heading for your particular base size. For example, if your base size is 6, then to do a Reinforced Ruck, you need at least a size 4. The size chart indicates the minimum size needed to accomplish each carry. When a carry is done with a longer wrap than the size indicated on the chart, you will be left with longer tails, so please take care to avoid tripping by securing the tails away from your feet and legs.

 

Base Length234567891011121314
Wiggleproof Back Carry3456789101112131415
Front Cross Carry234567891011121314
Front Wrap Cross Carry234567891011121314
Hip Wrap Cross Carry234567891011121314
Back Wrap Cross Carry234567891011121314
Back Wrap Cross Carry with Ruck Straps*2345678910111213
Secure High Back Carry*2345678910111213
Short Cross Carry**23456789101112
Reinforced Ruck**23456789101112
Hip Cross Carry***234567891011
Reinforced Ruck TAS****2345678910
Traditional Sling Carry*****23456789

 

*IF NO SIZE IS LISTED, YOU CAN USE A 2 FOR THIS CARRY, BUT WILL BE LEFT WITH LONGER TAILS. TAKE CARE TO AVOID TRIPPING BY SECURING THE TAILS AWAY FROM YOUR FEET AND LEGS.

Consult your local babywearing group if you need further assistance picking the right size for your needs.

Shipping policy

You will receive a download link in an email as soon as your purchase is complete.

We ship our physical products internationally!

Processing time varies. Printed products may ship within two weeks. Most woven products ship within four weeks. Need something sooner? Contact us for expedited delivery options!

Returns and exchanges

Please see our return policy for complete details.