Frequently Asked Questions

Why does this website look so different‽‽‽

Woohoo! You're viewing a sneak peak at our brand new website! After Cyber Monday, we will be closing the site as we complete all the finishing touches. You will still have access to your downloads via the link you received in your email. If you have signed up for our Newsletter, you will receive an update when we launch the new site.

Digital Products

A link to download your files was sent at the time of order completion. You may also find the link by tapping your order number on your account page.

Please review our  Terms of Use for full details.

Palette and PE-Design can be funny about versions. The file versions change whenever they release a new version of the software so right now there are 8 different versions of PES files. Sometimes, people using version 1-6 of Palette or PE-Design will get an error. This can be corrected by opening the file in another program and re-saving it. Other software that doesn’t use PES as the native format will usually save files as PES version 1, which is why it helps sometimes to re-save. You can also email me and I will re-save your designs for you.

Printed Products

We're building a brand new experience for you! We're still able to sell our digital products since they require no processing or shipping. So this weekend, we've offered up a sneak peak. If you're signed up for our Newsletter, we'll let you know when our new site launches.

We hope you like the new look! Thoughts? Concerns? Love? Drop us a note on our Contact page.

Woven Products

We're building a brand new experience for you! We're still able to sell our digital products since they require no processing or shipping. So this weekend, we've offered up a sneak peak. If you're signed up for our Newsletter, we'll let you know when our new site launches.

We hope you like the new look! Thoughts? Concerns? Love? Drop us a note on our Contact page.

Shipping policy

You will receive a download link in an email as soon as your purchase is complete.

We ship our physical products internationally!

Processing time varies. Printed products may ship within two weeks. Most woven products ship within four weeks. Need something sooner? Contact us for expedited delivery options!

Returns and exchanges

Please see our return policy for complete details.