Digital Files

All sales of digital files are final. These products are electronically delivered and, therefore, cannot be returned. To purchase our designs you must have a working knowledge of your operating system and crafting software.

Baby Carriers

DBG Baby will accept returns and/or exchanges of brand new, unused, unwashed, unstained products from their original owner within 14 days of delivery/receipt. Returns and exchanges are non-transferable and must have all labels and tags attached and all paperwork included. We will accept cancellations for a full refund provided we are contacted before we have shipped the item.

Please submit the form, below, for refund/exchange approval prior to shipping.

Other Physical Merchandise

Designed by Geeks and DBG Baby will accept exchanges of misprinted, damaged, or defective products within 14 days of delivery/receipt. We do not refund orders for buyer’s remorse and we are not able to exchange an item for a different size. Please view the size chart tab on the product page before making your purchase.

Please submit the form, below, for refund/exchange approval prior to shipping.

Shipping

Shipping is non-refundable. Return/exchange shipping is at the customer’s expense. We may provide a return/exchange shipping label for merchandise if there is a manufacturer defect.

Additional Exclusions May Apply

This return, refund, and exchange policy is not all inclusive. Please contact us for additional information.