All sales of digital files are final. These products are electronically delivered and, therefore, cannot be returned. To purchase our designs you must have a working knowledge of your operating system and embroidery software.
DBG Baby will accept returns and/or exchanges of brand new, unused, unwashed, unstained products from their original owner within 14 days of delivery/receipt. Returns and exchanges are non-transferable and must have all labels and tags attached and all paperwork included. We will accept cancellations for a full refund provided we are contacted before we have shipped the item.
Please submit the form, below, for refund/exchange approval prior to shipment to DBG Baby.
Shipping is non-refundable. We will provide a return/exchange shipping label for merchandise if there is a manufacturer defect. All other return/exchange shipping is at the customer’s expense.